Question 1

What is Redacted?

Accepted Answer

Redacted is an anonymous employee listening platform that uses AI-led voice interviews to help People and business leaders diagnose recurring workplace friction across teams, managers, communication, workload, and processes. Unlike employee engagement surveys that produce sentiment scores, Redacted delivers friction reports and recommended interventions.

Question 2

How is Redacted different from employee engagement surveys?

Accepted Answer

Traditional employee surveys measure sentiment and produce scores. Redacted diagnoses friction: it surfaces specific, recurring operational problems across teams and managers, and recommends concrete interventions. It is designed to answer the question surveys cannot: what is specifically breaking down, where, and what should be done about it.

Question 3

How does Redacted protect employee anonymity?

Accepted Answer

Redacted uses five independent privacy controls: no-login participation, ephemeral audio deletion, automated transcript redaction of personally identifiable information, threshold-based aggregation locks (reports unlock only when five or more employees in a department participate), and pattern-level reporting only. No individual verbatim is attributable, and no individual is identifiable in any output.

Question 4

What company sizes is Redacted best suited for?

Accepted Answer

Redacted is built for C-suite executives, VP People, and business leaders at modern organizations. It is particularly useful for teams dealing with survey fatigue, post-reorg confusion, hidden manager problems, high attrition in specific teams, or recurring cross-functional friction.

Question 5

Does Redacted require employees to log in or create an account?

Accepted Answer

No. Employees participate in Redacted interviews through a tokenized link. No login, no email address, no employee ID, and no credentials are required. This design removes a key barrier to authentic participation and is central to Redacted's privacy architecture.

Question 6

Is Redacted an employee surveillance tool?

Accepted Answer

No. Redacted does not track, score, or flag individual employees. It surfaces friction patterns at a population level across departments, teams, and functions, not at an individual level. Audio is permanently deleted post-transcription. Reports contain no individual verbatim that could identify a speaker.

Question 7

What is the Action Center in Redacted?

Accepted Answer

The Action Center is the intervention layer in the Redacted platform. When a friction pattern is identified across multiple interview cycles in a team, the Action Center recommends specific responses: manager coaching prompts, process adjustments, escalation paths, or communication frameworks. Business or team leads can log what action they took, and subsequent interview cycles are compared against the baseline to measure whether friction decreased.

Question 8

What is an aggregation threshold lock?

Accepted Answer

An aggregation threshold lock is a privacy control that prevents a team-level report from being generated unless a minimum number of employees in that group have participated. In Redacted, that minimum is five. If fewer than five employees in a department have completed an interview cycle, no report is produced for that group.

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REDACTED VS

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Friction 101

Sentiment vs. Friction: Why Your Engagement Score Is Measuring the Wrong Thing

The 5 Types of Workplace Friction Surveys Never Surface

Sentiment vs. Friction: Why Your Engagement Score Is Measuring the Wrong Thing

The 5 Types of Workplace Friction Surveys Never Surface

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